Provide an estimate of what number of customers your agents can support per day. This could be increased or decreased depending on operational capability. You can combine your inside test account with Freshchat while your small business account is pending approval from Apple. A Commercial Account is an account you employ to speak with your prospects. Pass authentication knowledge between your small business and the client’s system.
- If you wish to return to the Chat availability settings, then choose the again arrow.
- For occasion, you can name Apple assist and go to an Apple retailer.
- You need a Shopify online store that is not password-protected.
- Beyond your website and app, you’ll be able to configure these buttons to be displayed in communication channels like e mail, social, and digital campaigns.
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Click to Chat after which follow these prompts to check in with your Apple ID when you haven’t already and enter details like your product and serial number . Stacey Butler is a tech author at macReports masking news, how-tos, and person guides. She is a longtime Mac and iPhone person and holds a Ph.D. from the University of Illinois at Champaign-Urbana.
If you do not add a brand image, then an icon primarily based on your store’s business class is used as a logo. You can customise the emblem and background shade that display in Apple Business Chat messages so that they match your store’s brand. When you add your customizations, you’ll be able to preview them from Shopify to see how they will show in light and darkish mode on iOS. Apple reviews every submitted emblem, so there is usually a delay between brand submission and publication. If your retailer is out there that day, then activate the Available all day toggle or else set the hours when your retailer is on the market for conversations.